Privacy Policy
Privacy is important to HOSTINO.
In this privacy statement, we explain what personal data we collect from our users and how we use it.
On this website and on the other websites owned by Hostino, users' personal data is respected and protected, and therefore:
- The data collection is basic, not complex, and therefore, the user will never be required to provide personal information, except that necessary to provide the requested service.
- We will not share our users' personal information with anyone, except to comply with the law or if we have their express authorisation.
- We never use your personal data for purposes other than those stated in this privacy policy.
It should be noted that this Privacy Policy may change due to legislative or self-regulatory requirements, and HOSTINO will review it periodically, informing the user of essential changes that may affect them.
Users are advised to regularly review legal notices and privacy policies to be informed of any changes made.
The principles applied to the processing of user data will be the following:
- Principle of lawfulness, fairness, and transparency: the user's express consent will always be required for the contracting or provision of services.
- Principle of data minimisation: The processing of the user's personal data will serve the specific purpose for which it has been contracted; any transfer of data must be expressly consented to by the user, except when the transfer is due to a legal obligation or the order of a competent authority.
- Principle of storage limitation: user data will be retained for the duration of the service provision and compliance with legal obligations. Afterwards, it will be destroyed.
- Principle of integrity and confidentiality: Your data will be processed in such a way as to ensure adequate security of personal data and guarantee confidentiality. You should know that we take all necessary precautions to prevent unauthorised access or misuse of our users' data by third parties.
Data Controller
The data controller is Hostino, LLC. The identification details are included below:
HOSTINO, LLC
United StatesWhat personal data do we collect and how do we collect it?
The information collected by HOSTINO is basic, not complex, and is collected for the purpose of providing good customer service: name, surname, billing details, and email addresses, which are treated as personal information.
HOSTINO may collect data from users who give their express and unequivocal consent to offer promotions, news about its services, tools, or content related to the digital world.
The personal data we process at HOSTINO comes from:
- Contact forms.
- Enquiries from interested parties through our chat and support system.
- Subscription forms.
- Customer registration forms.
- Customer area forms (https://my.hostino.com).
- Order forms (https://order.hostino.com).
- Website transfer forms.
- Social Media forms.
Purpose and legal basis for processing user personal data
The purposes for which HOSTINO will process the user's personal data, as well as the legal basis that legitimises the processing, include:
User registration management and control
Through the contact forms completed by the user in accordance with this policy and with the terms and conditions applicable in each case.
This is the data provided when registering as a user and when contracting services to manage the registration. This is necessary both at a technical level and at a tax level, as well as to inform about any topic of interest regarding services. To comply with tax and data protection regulations, the billing data provided by users is verified, making the necessary enquiries.
Legal basis: provision of service or contract execution.
Domain registration
To register a domain name, the registrant/interested party must provide certain personal information:
- Contact information: name, postal address, telephone number, and email address of the registrant.
- Identity verification: some Registries may also require the registrant to provide additional documentation to verify their identity, such as a government-issued ID card or passport.
- Additional point of contact: some Registries may require the registrant to provide one or more additional points of contact, who will be responsible, for example, for the administrative or technical aspects of domain registration.
The registrant's personal data will be used for the following purposes:
- To verify the identity and contact information of the registrant.
- Billing and collection for domain registration.
- To provide customer service and support.
- To communicate important information about domain registration and renewal.
The Domain Registrar, as the entity responsible for managing the registration of domain names, is responsible for collecting and storing the registrant's personal data in accordance with applicable laws and regulations, and may share the registrant's data with other Registrars to register a domain.
The Domain Registry, as the entity responsible for maintaining the database of registered domain names, will receive the registrant's personal data from the Registrar. The Registry uses this information to maintain accurate and up-to-date records of registered domain names and to ensure compliance with relevant laws and regulations.
The Registrar and Registry may also be required to share personal data with ICANN (Internet Corporation for Assigned Names and Numbers) as part of the process of complying with ICANN policies.
Contracting domain and hosting web services or tools
This is the data necessary to activate the service. In the case of domains, this data is necessary for the provision of the domain registration service and may be shared with entities such as ICANN and other registration authorities, as necessary depending on the legal framework.
Legal basis: provision of service or contract execution.
Support and query resolution
This is the data we use to answer questions and resolve problems related to the services offered, through our ticket system, forms provided for this purpose, or chat. The data is used to respond to enquiries and provide support through different means such as chat, emails, telephone, and contact forms. In case of making calls, these may be recorded to ensure quality of service.
Legal basis: provision of service or contract execution.
Abuse
This is the data we collect through the form provided or through the email [email protected] when a user reports a complaint. This data is used to investigate the case, respond, and follow up on compliance with ICANN guidelines.
Legal basis: consent.
Contact
This is the data we collect through contact forms on our website, to manage information requests or questions submitted in the form, as well as data from user enquiries in our chat. In the case of making calls to respond to this information request, these may be recorded for the purpose of improving the quality of services and for security reasons.
Legal basis: consent.
Newsletter and digital world news
This is data we obtain from subscribers who give us their consent, through the forms provided for this purpose on the website, to send content related to new promotions, special discounts, training courses, new services, and digital world tools, both from Hostino and from third parties.
Legal basis: consent.
Social media promotions
In case of conducting any giveaway or contest through Social Media, the data of participating users will be processed exclusively to carry out this promotion as well as for the delivery of the corresponding prize or gift.
Legal basis: consent.
Social Media
When using services such as "Login with Facebook" or "Login with Google", these social networks automatically send some personal data that facilitates access and use of services without the need to complete additional forms.
Legal basis: consent.
Promotions
This is the contact data we use from users who have given us their consent through the forms provided, to send by email information about improvements in services, news about new services, or digital tools.
Legal basis: consent.
Browsing and consultation
Data such as IP addresses, domain names, URL details, request times and methods, size of received files, response status codes, and other system parameters. This data is used for statistical analysis, site security, and is deleted shortly after processing.
Legal basis: legitimate interest in ensuring and optimising website functionality and security.
Security and fraud prevention
This is data that may be retained as audit records of information systems and networks, to maintain the security and operation of services.
Only for the exclusive purposes of security, localisation, and prevention of fraudulent conduct, HOSTINO has installed an automatic control system, which uses cookies and other similar tracking technologies, to track and analyse certain user behaviours on the Website, associated with their IP addresses and other personal data related to browsing the Site. The consequence of this processing is that, if someone tries to engage in fraudulent conduct on the HOSTINO Site, for example, to benefit multiple times from the same promotion without being entitled to it, HOSTINO reserves the right to exclude such person from the promotion or to take any other appropriate measure for its own protection.
Legal basis: legitimate interest.
Affiliates
This is the data used to develop and implement the Affiliate Programme.
Legal basis: contract execution between both parties.
Job applicants
This is the data provided by users who have completed the form for selection processes.
Legal basis: consent.
Events or testimonials
This is the data we may use in case of events, webinars, or customer testimonials, where we may process your image and voice, if the event or testimonial in question is being recorded and this is communicated and informed accordingly.
Legal basis: consent.
Google reCAPTCHA
To protect our website against malicious activities and abuse, we may use the invisible reCAPTCHA service provided by Google. This service helps differentiate between legitimate and automated access, thus protecting the security of the site and users. Personal data such as information about the device and user interaction with the website is collected and analysed by Google.
The use of the reCAPTCHA service is subject to Google's Privacy Policy and Terms of Service.
Data retention
Personal data will be processed for the fulfilment of the corresponding purpose and retained for the legal periods to which Hostino is obligated in each case.
Data disclosure to third parties
Data will not be disclosed to third parties, except for legal obligation or when, for the contracted provision, it is essential to have an external service provider to HOSTINO.
At this point, as a general rule, HOSTINO shares data with these entities that act as data controllers under their corresponding privacy conditions:
- Internet Corporation for Assigned Names and Numbers (ICANN)
- Internet Assigned Numbers Authority (IANA)
- Verisign
HOSTINO shares data with these providers that act as data processors under their corresponding privacy conditions:
- Google Analytics
- Mailchimp
- HubSpot
Web browsing
When browsing https://www.hostino.ae and other websites owned by HOSTINO, non-identifiable data may be collected, which may include IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user.
Non-identifiable data also includes those related to your browsing habits through third-party services.
These websites use the following third-party analytics services:
- Google Analytics
- Google Tag Manager
- Google Ads
- Facebook Pixel
- Hotjar
User rights
Users may exercise the rights of access, rectification, erasure, objection, restriction of processing, and data portability (with the reference "User Rights") by writing to [email protected] or to the following addresses:
Hostino, LLC, 1111B S Governors Ave, STE 26031, Dover, DE 19904, USA
If, when registering on the website, the user has given consent for the purposes for which it was requested, they may revoke it by sending an email to: [email protected] or to the postal addresses indicated above.
Minors
The tools and services are NOT intended for minors under 18 years of age. If HOSTINO suspects or becomes aware of the registration of a minor, it will proceed to cancel the registration and prevent access or use of the corresponding products, services, or content.
Commercial communications
Hostino may make commercial communications through the use of the Internet or other means. These communications may always be identified as such, and the person or company on whose behalf they are made may also be identified.
Hostino will send advertising or commercial messages to those users who have previously requested or authorised it. However, and as established by law, it may also send commercial communications to those users with whom there is a pre-existing contractual relationship, in which case Hostino may send advertising about products or services similar to those contracted by the customer.
Hostino will offer the recipient the opportunity to object to the processing of their data for promotional purposes in each of the commercial communications it sends.
As established by law, Hostino offers simple and free procedures for recipients to revoke the consent they have given, as well as accessible information via telematics about such procedures.
In the event that the customer explicitly grants their consent for the sending of commercial communications and news, either through their customer area or through the forms provided for this purpose on the Hostino website or on other media or channels, the processing of their data will be carried out for the following purposes:
- To provide information about promotions or new services that Hostino and/or its associated companies, as well as its commercial partners, consider may be of interest to the user.
- The sending of notifications and advertising information relating to its products and initiatives, as well as those of third parties.
- The preparation of market studies and statistics, market initiatives, and tracking of product preferences.
The user may always unsubscribe from these commercial communications, either through the designated area in the customer area or by writing to [email protected]
Contact
We are at the user's disposal regarding any questions they may have about the privacy policy at the following email address: [email protected].